22ok Privacy Policy — Your data is safe with us

We collect certain necessary information when you register on the 22ok platform and while you use our services. Without this information, it is not possible to provide a secure and personalized gaming experience. We only collect what is genuinely needed.

In accordance with our privacy policy, the data we collect from you includes personal identification information, contact details, financial transaction records, and technical information about your device and browser.

22ok only uses the data it collects for specific, necessary purposes. In accordance with our privacy policy, no information is ever used beyond what is required. The primary purposes are outlined below:

• Account Management: Registration verification, login security, and account recovery.
• Identity Verification (KYC): A mandatory process for anti-money laundering compliance and age verification.
• Financial Transactions: Secure deposit and withdrawal processing.
• Customer Support: Fast resolution of your complaints and queries.
• Service Improvement: Analyzing usage patterns to improve your gaming experience.
• Security Monitoring: Detecting fraud, hacking, and suspicious activity.
• Relevant Communications: Sending promotions and updates with your consent.

22ok never uses your data for unauthorized profiling or automated decision-making. Treating every user with equal respect is a core part of our privacy policy.

22ok retains your data for as long as your account is active. After account closure, certain data may be kept for a specified period due to legal and regulatory obligations.

• Account data: up to 5 years after account closure.
• Financial transaction records: 7 years (legal requirement).
• Cookie and session data: 30 days after the session ends.
• Support chat logs: 2 years.

22ok never sells your personal information to third parties. This is the most fundamental commitment in our privacy policy. However, there are limited circumstances where data may be shared:

• Payment Providers: Used exclusively to process transactions with Mobile Banking, Nagad, Rocket, and similar services.
• Law Enforcement Agencies: In response to a valid court order or official government request.
• Security Services: Technology partner for fraud detection and prevention.
• Licensing Authority: To ensure regulatory compliance.

Whenever we share information with any third party, we ensure they adhere to the same standard of privacy protection. Safeguarding your data is our priority.

22ok uses cookies on its website and app. Cookies are small text files stored in your browser that help enhance your experience. In accordance with our privacy policy, we use the following types of cookies:

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functionality Cookies: Used to remember language preferences and UI settings.
• Analytics Cookies: Used to monitor site usage and improve our services — can be disabled.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

22ok's privacy policy gives you full control over your personal data. You have the following rights:

• Right to Access: You can request to know what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data where applicable.
• Right to Data Portability: You can request your data in a portable format.
• Right to Object to Processing: You may object to certain uses of your data.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise these rights, contact the 22ok support team. We will respond to your request within 30 days of receipt.

22ok strictly prohibits anyone under the age of 18 from using the platform. Our privacy policy takes the utmost care on this matter. If a minor has registered by mistake, all data associated with that account will be deleted immediately.

If a parent discovers that their child has registered on 22ok, please contact our support team immediately. We will promptly close the account and delete all associated data.

The 22ok platform may contain links to third-party services such as payment gateways. These external sites have their own privacy policies and are outside 22ok's control. We recommend reading the privacy policy of any third-party service before using it.

22ok uses industry-leading security technology to protect your data. Our privacy policy isn't just words on a page — these are the steps we actively follow:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Periodic assessments conducted by independent third-party experts.
• Firewall & DDoS Protection: Measures in place to protect servers against attacks.
• Restricted staff access: Only authorized personnel have access to your data.
• Password Hashing: Your password is never stored in plain text.

However, no one can guarantee 100% security on the internet. To keep your account safe, use a strong password and never share it with anyone.

22ok reserves the right to update this privacy policy at any time. If significant changes are made, you will be notified via your registered email or mobile number. Continued use of the platform after any changes constitutes acceptance of the updated privacy policy.

You can check the "Last Updated" date at the top of this page to see when the policy was last changed. We recommend reviewing this page regularly.

For any questions, concerns, or requests regarding the Privacy Policy, please contact the 22ok support team. Our privacy team will review your request promptly.

• Live Chat: Available 24/7 — click the support icon on the platform.
• Email: [email protected]
• Response time: typically within 24 to 48 hours.

Requests to delete or correct privacy-related information may require identity verification. This ensures that only the rightful account holder can make changes to their own data.